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畜牧人
標題:
實用公司規章制度大全 行為規范篇
[打印本頁]
作者:
stkyy
時間:
2008-3-13 08:56
標題:
實用公司規章制度大全 行為規范篇
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 24pt; TEXT-INDENT: -24pt; LINE-HEIGHT: 150%; mso-list: l14 level1 lfo16; tab-stops: list 24.0pt"><FONT color=#000000><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">一、<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">著裝方面</SPAN></B><B style="mso-bidi-font-weight: normal"><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /><o:p></o:p></SPAN></B></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 39pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l14 level2 lfo16; tab-stops: list 39.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">1、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">在每天早上上班的頭十分鐘內，每位員工必須檢查衣著及儀容儀表和個人區域的衛生整潔情況。所有員工上班應衣著正式、</SPAN><SPAN style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">搭配得體、從頭到腳請適當修飾。注意個人清潔衛生，一天一換。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 39pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l14 level2 lfo16; tab-stops: list 39.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">2、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">男士除七、八兩月外，一律著西裝、西褲、領帶及正規襯衫和皮鞋。每月修理鬢角一到二次。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 39pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l14 level2 lfo16; tab-stops: list 39.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">3、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">女士一律著職業化服飾，化淡妝。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%"><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT color=#000000><FONT face="Times New Roman"> <o:p></o:p></FONT></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 24pt; TEXT-INDENT: -24pt; LINE-HEIGHT: 150%; mso-list: l14 level1 lfo16; tab-stops: list 24.0pt"><FONT color=#000000><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">二、<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></SPAN></B><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">維護整潔</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></B></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 39pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l14 level2 lfo16; tab-stops: list 39.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">1、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">公共衛生由公司請專人打掃，請各位同事自覺維護干凈、整潔的辦公環境。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 39pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l14 level2 lfo16; tab-stops: list 39.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">2、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">每位員工必須負責所分配文件柜的內外整潔，并保持柜門的關閉。下班時要收拾整理好桌子的文件，資料等整齊地擺放在桌上，將文件柜上鎖，將當天的垃圾清理掉。員工的工作日記和重要文件等在下班后或人離開辦公室后都必須鎖進各人的抽屜和文件柜里。交一把備用鑰匙給行政部保管。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 39pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l14 level2 lfo16; tab-stops: list 39.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">3、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">員工離開辦公桌或會議室，必須將所坐的辦公椅收回桌子放好。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 39pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l14 level2 lfo16; tab-stops: list 39.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'">4、</SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">注意保持地面干凈，若有東西掉落地面應及時處理。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-hansi-font-family: 'Times New Roman'"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 39pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l14 level2 lfo16; tab-stops: list 39.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">5、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">在使用了傳真機或復印機后，所產生的錯誤報告或廢紙等，該使用者必須馬上處理，或扔掉或收作草稿紙；傳真后的稿件，發傳真者必須立即拿走。不能堆放在傳真機和復印機上面或附近。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 39pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l14 level2 lfo16; tab-stops: list 39.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">6、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">保持衣柜次序，各位員工請及時整理各自衣物，如需在公司換鞋，請將需更換的鞋子用鞋盒裝好。雨披請用袋子裝好，不得隨意堆放。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 39pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l14 level2 lfo16; tab-stops: list 39.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">7、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">辦公室內必須保持安靜，不得高聲談話，通電話時也必須注意音量，不能影響他人工作和公司整體形象。互相之間的交談保持</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">1</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">米的距離以內。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 39pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l14 level2 lfo16; tab-stops: list 39.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">8、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">有商業推銷上門，若無意接待，請立即回絕，不要糾纏。若有意接待或客戶來訪，請在門口洽談室或會議室里會談，但也須注意音量，不允許在辦公區域里接待。辦公室專門安排人員送茶水等。接待完客戶或會談結束后，由與會者中職位最低的員工收拾整理好桌椅、資料及杯子等。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 21pt; LINE-HEIGHT: 150%"><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT color=#000000><FONT face="Times New Roman"> <o:p></o:p></FONT></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%"><FONT color=#000000><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">三、公司的財產和財物</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></B></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l7 level1 lfo15; tab-stops: list 18.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">1、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">員工應愛護公司的財產和財物，包括電腦、打印機、復印機、傳真機、打字機、碎紙機、手機和電話機等，必須愛惜使用。如有損壞，照價維修、照價賠償。公司發的文具等，如計算器、筆、本子等，員工必須保管好。如有遺失，自己負責原價補回。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l7 level1 lfo15; tab-stops: list 18.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">2、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">電腦及打印機的清潔及一般的維護由在座使用的員工負責。每天最后離開辦公室的員工應注意將每臺電腦、復印機和打字機的電源關掉。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l7 level1 lfo15; tab-stops: list 18.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">3、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">電腦的日常維護由在座使用的員工負責，另有專人進行電腦的維護。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l7 level1 lfo15; tab-stops: list 18.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">4、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">公司的電腦、傳真、打字機以及復印機原則上不能用于私人用途。若有特殊原因，須事先提出。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l7 level1 lfo15; tab-stops: list 18.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">5、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">公司配備的手提電腦不能擅自帶回家中使用。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l7 level1 lfo15; tab-stops: list 18.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">6、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">原則上不能將非本公司成員帶來本公司，更不能隨意使用公司的電腦和資料等。如有特殊情況，必須事先匯報同意。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l7 level1 lfo15; tab-stops: list 18.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">7、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">公司所購的書籍資料等，由行政部指定的專人（前臺）進行登記、編號，并蓋上公章。若要借閱，須事先在行政部辦理借閱手續，最長期限為</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">2</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">周，超出期限請續借。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l7 level1 lfo15; tab-stops: list 18.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">8、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">報紙由前臺管理，報夾上保留當周的報紙，當天的報紙不得缺失，每周對舊報紙進行一次整理，放入指定地方。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%"><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT color=#000000><FONT face="Times New Roman"> <o:p></o:p></FONT></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%"><FONT color=#000000><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">四、通訊和快件</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></B></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l8 level1 lfo17; tab-stops: list 18.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">1、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">公司電話和手機不能用于私人通話，家在外地的員工每兩周可在休息時間與家里通話一次，原則上不超過</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">5</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">分鐘。平時的通話（包括手機和有線電話）都必須長話短說，言簡意賅，清楚明了，控制音量。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l8 level1 lfo17; tab-stops: list 18.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">2、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">盡量用</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">IP</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">發送國際傳真，非特殊原因不能直接發送國際傳真。每次直撥國際傳真和國際電話由各部門經理簽名批準，在固定登記本上登記，注明收件人名址及頁數等。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l8 level1 lfo17; tab-stops: list 18.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">3、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">由公司安排專人在每天下班前將當天傳真報告打出，用透明文件夾裝好放在傳真機旁邊，以便各業務員查看。每月的傳真報告由專人管理，及時整理、回收。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 18pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l8 level1 lfo17; tab-stops: list 18.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">4、</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">寄國際快遞包括</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">EMS</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">、</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">UPS</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">、</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">DHL</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">等，由行政部安排專人統一收發并登記，寄出之前必須經部門經理簽字。國內速遞也由行政部統一收發并登記，國內重要快件使用簽收回執，確保快件安全。所有寄到公司的快件都由行政部簽收（周末或節假日送來的快件由加班人員或在辦公室的員工負責簽收），并在專用交接本上登記后交給收件人，并請收件人簽收。發票和回單拿來時，經手人必須認真核對清楚后再交給財務統一支付。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%"><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT color=#000000><FONT face="Times New Roman"> <o:p></o:p></FONT></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%"><FONT color=#000000><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">五、日常工作</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></B></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 24pt; TEXT-INDENT: -24pt; LINE-HEIGHT: 150%; mso-list: l16 level1 lfo19; tab-stops: list 24.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">1、<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">例行工作</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 60pt; TEXT-INDENT: -36pt; LINE-HEIGHT: 150%; mso-list: l6 level2 lfo20; tab-stops: list 60.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">1．1．</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">樣品的堆放，各業務員在得到樣品后，請將樣品放入指定的柜子。樣品建立跟蹤系統，電子部和化工部分別安排專人在各自的樣品本上登記，注明客戶名稱、樣品型號和數量、樣品來源、郵寄號碼等，以備查詢。付費樣品須注明情況和目的地。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 60pt; TEXT-INDENT: -36pt; LINE-HEIGHT: 150%; mso-list: l6 level2 lfo20; tab-stops: list 60.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">1．2．</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">快件單子、各類信封和報銷憑證，各位員工使用好后請放回指定的抽屜，不要互相混淆。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 60pt; TEXT-INDENT: -36pt; LINE-HEIGHT: 150%; mso-list: l6 level2 lfo20; tab-stops: list 60.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">1．3．</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">公司員工應注意將個人物品、資料，重要文件等置放妥當。嚴格遵守與公司簽訂的保密協議，不得以任何方式將保密內容泄露到保密范圍以外（包括公司內部員工）。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 60pt; TEXT-INDENT: -36pt; LINE-HEIGHT: 150%; mso-list: l6 level2 lfo20; tab-stops: list 60.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">1．4．</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">前臺接待人員應嚴格把關，不讓無關人員進入公司。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 60pt; TEXT-INDENT: -36pt; LINE-HEIGHT: 150%; mso-list: l6 level2 lfo20; tab-stops: list 60.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">1．5．</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">公司員工接待外來客人時，一般安排在會議室，進入辦公室應有人陪同，并注意不讓其隨意走動、坐在位子上翻看各種文件資料或使用公司電腦。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 60pt; TEXT-INDENT: -36pt; LINE-HEIGHT: 150%; mso-list: l6 level2 lfo20; tab-stops: list 60.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">1．6．</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">公司各類印章由行政部管理，印章須加鎖保存。印章原則上只允許在辦公室使用，未經批準，任何人不得將公章帶出辦公室。使用印章必須登記，詳細注明用印事由、數量、申請人、用印日期。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 60pt; TEXT-INDENT: -36pt; LINE-HEIGHT: 150%; mso-list: l6 level2 lfo20; tab-stops: list 60.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">1．7．</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">為提高員工體質，公司將不定期舉行全民健身運動，如無特殊情況，都必須參加。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 24pt; TEXT-INDENT: -24pt; LINE-HEIGHT: 150%; mso-list: l16 level1 lfo19; tab-stops: list 24.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">2、<SPAN style="FONT: 7pt 'Times New Roman'"> </SPAN></FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">業務工作</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: -36pt; LINE-HEIGHT: 150%; mso-char-indent-count: -3.0; mso-char-indent-size: 12.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">2</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">1</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．每月</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">5</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">日前交上一個月的工作小結，由總經理安排召開部門例會，化工部和電子部各向總經理提交報告，若遇到連續出差，可以再順延三天。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: -36pt; LINE-HEIGHT: 150%; mso-char-indent-count: -3.0; mso-char-indent-size: 12.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">2</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">2</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．開展新業務之前，必須提交一份客戶的資信調查報告給總經理，包括商業信用、有效商業信息及銀行信用等。并且交給財務部。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: -36pt; LINE-HEIGHT: 150%; mso-char-indent-count: -3.0; mso-char-indent-size: 12.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">2</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">3</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．為防范風險，公司對信用證實行統一管理。業務員收到信用證后先仔細審證，盡量避免對我方不利的因素。財務部對信用證進行登記復印一份交給財務統一管理并由財務再次審核。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: -36pt; LINE-HEIGHT: 150%; mso-char-indent-count: -3.0; mso-char-indent-size: 12.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">2</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">4</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．所有與客戶往來的重要函件，包括電子郵件和傳真等，都必須抄送一份給總經理。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: -36pt; LINE-HEIGHT: 150%; mso-char-indent-count: -3.0; mso-char-indent-size: 12.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">2</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">5</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．所有單證、單據的審核包括提單的確認等都必須經過兩個人的雙重審核方可放行。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: -36pt; LINE-HEIGHT: 150%; mso-char-indent-count: -3.0; mso-char-indent-size: 12.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">2</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">6</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">．每個人把自己手頭的文件，按每個客戶做成一份文件夾，里面的文件按時間順序排列，日期最近的放在最前面。每年年初將上年度前半年的文件整理成檔案盒，里面的文件排列順序與文件夾相同，交到行政部統一保管。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%"><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT color=#000000><FONT face="Times New Roman"> <o:p></o:p></FONT></FONT></SPAN></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 150%"><FONT color=#000000><B><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">六、電話舉止</SPAN></B><B><SPAN lang=EN-US style="FONT-SIZE: 14pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></B></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 30pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l18 level1 lfo12; tab-stops: list 30.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">1．</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">電話鈴響時總機接線員須及時轉接，接轉電話時，看清對方要找的人在什么位置，再幫他轉到就近的分機，不需要再大聲提示這個人。其他人員不要在總機處接聽電話。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 30pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l18 level1 lfo12; tab-stops: list 30.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">2．</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">盡量向對方傳遞尊嚴和禮貌的訓練有素的聲音。對對方談的事情要表示出興趣，以清晰的聲音回答。絕對不要提高嗓門。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 30pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l18 level1 lfo12; tab-stops: list 30.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">3．</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">在電話機旁常備有便箋和筆。如果有必要讓對方稍等，要有禮貌的告訴對方。或者一定要花一些時間尋找所需的信息資料時，應詢問對方是否由你回電，若對方不愿掛斷，可以輕輕將話筒放在穩定的位置，以免對方聽到一些不舒服的聲音。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 30pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l18 level1 lfo12; tab-stops: list 30.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">4．</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">替同事接電話時，如果對方要找的人不在，先弄清該同事大致不在的時間長短，再問一下對方是否愿意等待，或留下口信或回電，絕對不要告訴對方此人上衛生間之類的語言。如同事出差，不要將出差的地址和目的等詳細情況告訴對方。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 30pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l18 level1 lfo12; tab-stops: list 30.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">5．</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">記錄口信應盡量逐字逐句記錄下來，記錄下來電者姓名、電話號碼，來電目的及其他信息。不要著急，耐心聽對方講話，如果對方的話不太理解，可以請求對方重復一遍。登記在電話記錄箋上，寫明應接電話人姓名，來電者電話號碼等，最后是記錄者的簽名。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 30pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l18 level1 lfo12; tab-stops: list 30.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">6．</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">篩選電話時，要機敏和藹，以免激怒對方，注意講話的方式。對方告訴你后，與要找的同事或領導商量一下，是要回避還是立刻接通。此時要注意按</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">MUTE</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">鍵，以免對方聽到你們的對話，否則是非常不禮貌的。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 30pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l18 level1 lfo12; tab-stops: list 30.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">7．</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">當接電話的人有客戶來訪或與領導談話時，可以幫忙接聽或為其記錄口信，不要將</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><SPAN style="mso-spacerun: yes"><FONT face="Times New Roman"> </FONT></SPAN></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">此人叫出來接聽電話，否則對客戶和領導是不禮貌的。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN: 0cm 0cm 0pt 30pt; TEXT-INDENT: -18pt; LINE-HEIGHT: 150%; mso-list: l18 level1 lfo12; tab-stops: list 30.0pt"><FONT color=#000000><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman">8．</FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">打傳呼時請將回電的分機號碼告訴傳呼小姐，減輕前臺工作量。</SPAN><SPAN style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">如果打的是自動臺，</SPAN><SPAN style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman"> </FONT></SPAN><SPAN style="FONT-SIZE: 12pt; FONT-FAMILY: 宋體; mso-bidi-font-size: 10.0pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'">請及時通知總機，并告知總機被傳呼人的姓名，以便總機準確處理。</SPAN><SPAN lang=EN-US style="FONT-SIZE: 12pt; mso-bidi-font-size: 10.0pt"><FONT face="Times New Roman"><SPAN style="mso-spacerun: yes"> </SPAN><o:p></o:p></FONT></SPAN></FONT></P>
作者:
jqshi
時間:
2008-3-13 10:54
這些制度，許多公司都有，主要是落實問題！
作者:
any_wyb
時間:
2008-3-13 12:51
希望把別的 也一并發出來,參考一下了
作者:
LI12041237
時間:
2008-3-16 11:08
參考,參考哈.
作者:
johnsonlily
時間:
2008-6-29 18:26
很有參考價值，根據情況不同適當改動
作者:
xishanzhongke
時間:
2009-1-27 08:54
寫的很好的，下載了好好看看，學習學習！
作者:
hnjhhh
時間:
2009-1-28 15:47
學習.......................
歡迎光臨 畜牧人 (http://www.www12347.com/)
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